Prescott Arizona Web Design - Joomla Web Sites
Web Design
Policies
Please read these policies before contacting us about a project:

PROPOSALS

We no longer offer free proposals for projects.
We will be happy to provide you with a 2-3 page summary of estimated costs with milestones.

If you require a detailed implementation strategy for a project with a budget of $1,500 or higher you will be charged $75 for the time needed to create the proposal.

Proposals and cost summaries are good for 30 days only.

We require COMPLETE specifications for your project before entering into a contract
. Major changes to specifications after the project begins will require cancellation of the original contract without refund of any money accepted for milestones already completed.

A new contract will need to be created reflecting the new project requirements.
Incomplete and vague requirements can result in significant delays and extra costs. Due to the demands for our services, it is impossible for us to "keep our schedule open" for weeks or months while you sort out your requirements. Project specifications should be well researched before you even contact us.


HOSTING REQUIREMENTS

All web design projects will require a professional hosting account. You may purchase an account through Design Veteran or directly from our hosting supplier HostGator.

Design Veteran recommends HostGator due to their affordability, reliability, and excellent support options. We have used HostGator almost exclusively for over 3 years for our web design projects. We have found their standards for  maintaining their servers are higher than most hosting companies. Due to their diligence in preventative maintenance, problems seldom occur and if they do happen, are corrected swiftly.

We need a reliable hosting environment to provide you with efficient service. Besides HostGator, we also recommend SiteGround and Bluehost for Joomla-based sites.

As of 3/2008, we will no longer accept or support projects hosted by GoDaddy for the following reasons:

  • Unacceptable downtimes. Our independent monitoring reports indicated that our GoDaddy hosting accounts had appx. 1200% more downtime than our HostGator accounts.
  • Cumbersome Control Panel. Their proprietary control panel is difficult and time-consuming to use when developing and maintaining sites. Tasks that could be completed in under 5 minutes in a standard control panel could take up to an hour due to processing delays.
  • Non-support and overpricing of standard hosting account features. Many features included standard in Linux cPanel hosting accounts are absent or require additional fees at GoDaddy.
  • Lack of backup utility. GoDaddy does not offer users with shared hosting accounts a tool to backup their files and databases. Godaddy expects clients to rely on their infrequent backups... a recipe for disaster on frequently updated sites.
    Due to their restrictions on the size of archives that can be created and other server configuration issues it may be impossible for us to install an automated backup script. This forces us to backup files manually every time a significant software upgrade is needed. Upgrades that would usually take less than 1/2 hour can take 2-3 hours on GoDaddy. This results in additional costs and delays to you.

GRAPHIC DESIGN

All text to be used to print pieces should be proofed prior to submission to Design Veteran.

After your layout is created, you are required to examine your proofs for errors before the piece is submitted to the printer. You are solely responsible for any additional printing or proof costs incurred as the result of errors found once the piece have been transmitted to the printer.

Photos to be used in print pieces must have a minimum 300dpi at their final size in the printed piece. We cannot use 72dpi web images in print pieces. Sending unusable photos will delay production of your order.

WEBSITE MAINTENANCE AND SUPPORT

We provide free support to web design clients for 90 days after completion of a website project. After 90 days you will have the option to enter into a maintenance and support agreement with Design Veteran.

The basic maintenance and support agreement typically offered to clients allows you to purchase 12 hours of support at a discounted rate.  These purchased hours can be used flexibly over the next year for phone/e-mail support questions, software updates and change requests.

Complex projects requiring a higher level of support will be offered a custom plan.

Support Rates
  • Standard Hourly Rate - $50
  • Non-profit Hourly Rate - $35

If you choose not to purchase or renew a support plan: 
  • Design Veteran has no obligation to maintain your website from that point forward.
  • Design Veteran cannot be held liable for any problems resulting from client's neglect to maintain their website or retain a professional to do so.
  • If you submit support requests the work will be billed at the standard hourly rate listed above (not the discounted rate). 
  • Without a contract, any support requests will be treated as low priority requests - we cannot offer turnaround guarantees if you don't have a support contract.

If you choose to engage a third-party to maintain or make changes to your website, Design Veteran is not responsible for fixing any problems caused by the third party. It is recommended that you make regular backups of your website files and databases and exercise caution in allowing any third party access to your website files, database or hosting account.

SEARCH ENGINE OPTIMIZATION AND MARKETING

We no longer offer search engine optimization or marketing services for websites not maintained by Design Veteran. In our experience very few web designers are truly knowledgeable about the subject. Many cannot claim any  achievement for their clients in this area, yet are very resistant towards implementing our suggestions.

We cannot be effective in helping to advance your search engine positions when needed internal changes are only partially or incorrectly implemented. In order to continue to provide these services to non-client sites we would have to charge twice as much for the time wasted dueling with other designers.

BILLING
  • Design milestones and other work are billed within 15 days of completion. Client has a 30 day grace period (from date of invoice) to pay monies owed.
  • You may view and pay invoices through our website anytime by logging in and clicking the View/Pay Invoice link (Paypal and major credit cards accepted).
  • If you wish to pay by check print out the invoice, make checks payable to: Design Veteran.

    Mail checks to:
    Design Veteran
    1514 Eagle Ridge Road
    Prescott, AZ 86301
NON-PAYMENT

  • Failure to remit Milestone payments will result in a halt to project development until payment is received.
  • Credit may be cut off for clients with overdue invoices (60 days unpaid past invoice date) - no further work will be performed until past due invoices are paid.
  • Seriously overdue invoices (90 days or more unpaid past invoice date) may result in service interruption.




 
What is Web Hosting?

Your website consists of a series of files which are commonly called "web pages."  In order for these web pages to be viewable by the public these they must be stored in a folder on a web server.  To get one of these "folders" you must purchase a web hosting account from a web host.

A web host is a company that maintains special computers for storing web pages and performing functions like processing e-mail. These computers, called web servers, have a high-speed 24/7 connection to the Internet.  

Each web server is assigned a number called an IP address. IP Addresses consist of a series of numbers (12.345.678.910) that can be hard to remember. Domain names were invented to simplify things. A domain name is a user-friendly shortcut that can be pointed to that complicated IP Address.  IP addresses in combination with domain names work like a map system or phone book that makes navigating the Internet easier.

When you buy a domain name you "point" that domain to the web server your files are hosted on. This is often called "setting nameservers." Basically you are telling the people that keep track of domain names (domain registrars) where your files are stored and where to direct people that want to see your website.

When a user types your domain name into the address bar of their web browser (Internet Explorer, Firefox, etc.), the browser does a lookup of the domain name.  The domain record tells the browser where to go to get to your files. The browser then sends a request to the web server and your page is downloaded to browser and appears to the user.   

Why You Need A Professional Web Hosting Account

"Free web hosting" might sound like a good deal but these accounts have a lot of drawbacks:

  • Free accounts don't always support domain names, so your site will have an unprofessional address like http://freewebpages.com/users/businessname
  • Free accounts don't offer a lot of space and data transfer. If your site gets too much traffic it will be suspended without notice and unavailable to visitors.
  • Free accounts often lack important features like databases, PHP support, and FTP access which are required to create and maintain dynamic sites. Simple features like contact forms may be impossible to add if you use free hosting.
  • Servers offering free accounts are often overloaded so pages display slowly.
  • Free accounts often display large, unsightly banners or framed advertisements on your web pages.
 
Typical Website Costs - Realistic Budgeting For Web Development

The cost of developing a website can vary enormously based on each project's specific requirements. Many people are unsure of what price range is realistic for their website when approaching web designers.

An effective, professionally designed website may require many hours or weeks for even the most skilled designer to complete.  The designer will evaluate your specifications and provide a quotation based on a reasonable estimate of the time and effort it will take to complete your project. Compiling an accurate specification before approaching web designers is essential. Researching your needs beforehand will avoid cost overruns from unexpected changes and additions in the middle of the development process.

The following is a general guideline that can help you start budgeting. If you feel your project fits the "Simple Business Presence" description, yet have received a quote for $1,500 you should approach another designer.

Simple Business Presence

5 to 10 pages (consisting of text and images) with one contact form.  
This is a basic website with simple pages describing your business and services.  

Price Range
$399-$799

Dynamic Site with Content Management System

25 to 100 pages, several specialized forms, specialized dynamic content like real estate listings, news feeds, event calendars, staff directories, newsletters, discussion forums etc.

Price Range
$800-$2500

Basic E-Commerce Features

Forms for donations or payments, simple checkout buttons for less than 25 products.

Add $100-$200 to costs of previous packages

Advanced E-Commerce Development

Full e-commerce storefronts with shopping cart. Supports multiple payment methods including credit card processing, real time shipping quotes, inventory management, dynamic features for shoppers like wish lists, order history etc.

Price Range
$999-$5000

Other Factors that Affect Website Design Prices

Besides the actual design fee, there are usually additional costs associated with marketing and maintaining your website.

Website Hosting 

Every website needs hosting, this is not an optional cost.
Read What is Web Hosting? to understand why a hosting account is required.

Typical Business or Small E-Commerce Sites
Let's define a standard business website as a site that doesn't employ streaming media or offer large downloads and gets 5,000 visitors or less a month. These websites do not require specialized hosting accounts and can be hosted for around $10-20 per month.

Low to Medium Traffic E-Commerce or Media-heavy Websites
Sites with more visitors or complex content (like streaming video, software downloads) require more robust hosting.  Hosting costs for these sites will range from $25-75 per month depending on traffic levels and other factors.

High-traffic Large Enterprise Websites
These websites require dedicated hosting servers. Hosting costs for these sites will range from $99-200 per month, per server.  

Content Development

Typically, web designers will not write your copy for you. Most will expect you to provide all text to used within your web pages. If you do not have your content ready, you or the design firm will need to hire a copywriter to create this text. Copywriting services start around $25-$50 per page and range up to hundreds of dollars per page for specialized content. Copywriting fees are an important factor to consider in your web development budget.

Content Licensing

Some site owners prefer to license existing articles and content from outside sources to save on the costs and time of developing all their own content from scratch. If you plan to license data feeds or article reprints, make sure to research costs and include them in your budget.

Search Engine Optimization and Marketing

Top search engine rankings are not automatic. It takes great skill, experience, and many hours of hard work to achieve great search engine positions. SEO costs will vary depending on your site's traffic goals, amount of competition, and other factors. If you want search engine traffic you will need to budget some money towards site optimization, link building campaigns, paid directory listings and submissions, and possibly pay-per-click advertising.

Graphic Design, Flash Design, Multimedia

Certain types of graphic design work are generally not included in your design fees unless specified beforehand:

  • Logo Design
  • Original graphs, charts, custom image creation
  • Banners advertising your website
  • Images for Newsletter templates

Designers will add existing photos or clipart you provide to content as part of the development process. If you need the designer to create special images or find and license images for use on your site, expect additional costs.

Unless you have hired a designer to design a Flash based site or listed Flash in your website specifications expect additional costs to add Flash animations.

If you want to add multimedia like streaming video to your site at a later date, expect additional costs from both the designer and possibly your web host. Many web designers are not equipped or experienced with editing and compressing video. You may need to hire someone who specializes in video production.

Changing Your Mind

The #1 Budget Breaker! If the website or part of your website is designed to your specification but you subsequently change your mind... expect additional costs to redo the work.  Take the time to to plan your site and know what you want before starting the development process.

Read more...
 
Website Design & Re-Design

Many web design firms employ assembly line production techniques to create "cookie cutter" sites for their clients. While this approach may be profitable for the web design company, it does not result in a final product which suits the unique needs of the client. DesignVeteran recognizes that each client is unique. We take the time to research and understand your business, existing systems and goals before assembling a custom solution that fits your enterprise.

Our keywords are flexibility and scalability. We work with both emerging and well-established businesses who have different budget considerations. We'll assist you in discovering what components are essential to your site's design and feasible given the resources you have available.

Our solutions effectively market your products or services, integrate with your existing systems, and can adapt as your business grows.

Read more...
 
The Development Cycle

If you are impressed by empty promises like "A professional website in 24 hours" or "Guaranteed Top Ten Position in Google" we are not your kind of design firm.

We take a systematic, realistic approach to developing web sites. Each client is given access to our project management system providing updates on progress towards milestones and specific goals.

Read more...